Refund policy

Returns & Refund Policy

Last Updated: September 30, 2026

At KiviCart, we want you to have a smooth shopping experience. Please read this policy carefully before placing an order.

1. Returns

We generally do not accept returns for products that are no longer wanted, ordered by mistake, or changed due to personal preference.

However, if you receive a product that is damaged, defective, incorrect, or significantly different from the product description, please contact us so we can review the issue.

2. Damaged or Defective Products

If your product arrives damaged or defective, contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A clear description of the problem

  • Clear photographs or videos showing the product and the issue

  • Photographs of the packaging, where applicable

Our team will review the information and determine the appropriate resolution.

3. Incorrect Products

If you receive a product that is different from what you ordered, please contact us with your order number and photographs of the product received.

After verification, we may provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the order.

4. Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another reasonable method available to us.

The time required for the refund to appear in your account may depend on your payment provider or bank.

5. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

Cancellation requests may not be accepted once an order has been processed, shipped, or fulfilled.

6. Non-Returnable Situations

Returns or refunds may not be available for:

  • Change of mind

  • Incorrect size, color, or variant selected by the customer

  • Products damaged after delivery due to customer misuse

  • Normal wear and tear

  • Products returned without prior approval

  • Issues caused by incorrect information provided by the customer

This does not limit any rights you may have under applicable law.

7. Contact Us

For return or refund-related questions, contact:

KiviCart
Email: customercare@kivicart.com

Please include your order number in your message so we can assist you more quickly.