Shipping policy

Shipping Policy

Last Updated: September 30, 2026

At KiviCart, we work to process and deliver your orders as quickly as possible. Please review the following shipping information before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be longer during sales, promotions, holidays, or periods of high order volume.

2. Delivery Time

After your order has been processed and shipped, delivery generally takes approximately 5–20 business days within India.

Delivery times are estimates and may vary depending on your location, courier service, product availability, and other circumstances.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, delivery location, order value, or shipping method.

4. Order Tracking

Where tracking information is available, KiviCart may provide tracking details after your order has been shipped.

Tracking information may take some time to become active after the courier receives the package.

5. Delivery Delays

KiviCart is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Courier or logistics delays
Incorrect or incomplete delivery information
Weather conditions
Natural events
Public holidays
Government restrictions
Transportation disruptions
High-volume periods

We will make reasonable efforts to assist customers when delivery issues occur.

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is possible.

7. Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant photographs or other evidence.

We will review the issue and work with the applicable delivery or fulfillment partner to determine the appropriate resolution.

8. Multiple Products

If an order contains multiple products, they may be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

You may therefore receive more than one package for a single order.