Terms of service

TERMS OF SERVICE

Last Updated: September 30, 2026

OVERVIEW

Welcome to KiviCart.

The terms "we", "us", "our", and "KiviCart" refer to KiviCart. KiviCart operates this online store and website, including its content, products, features, tools, and services.

These Terms of Service ("Terms") explain your rights and responsibilities when accessing or using our website or purchasing products from us.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

  1. ACCESS AND USE

By using our website, you confirm that you are legally permitted to enter into agreements under the laws applicable to you.

You agree to provide accurate, current, and complete information when placing an order or using our services.

You are responsible for ensuring that the information you provide, including your name, email address, phone number, billing information, and shipping address, is accurate and complete.

  1. OUR PRODUCTS

We make reasonable efforts to display product descriptions, images, specifications, and other product information accurately.

However, actual product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

Product descriptions, specifications, availability, and prices may change without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

  1. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

KiviCart reserves the right to accept, refuse, or cancel an order for legitimate reasons, including product availability, pricing errors, incorrect customer information, suspected fraudulent activity, technical errors, or shipping restrictions.

Your order is considered accepted when we confirm that the order has been processed.

Please carefully review your order before submitting it, as cancellation may not be possible after the order has been processed or shipped.

If we cancel an order after payment has been received, the applicable amount will be refunded.

  1. PRICES AND PAYMENT

All prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

You agree to provide accurate and complete payment information.

You confirm that you are authorized to use the payment method provided for your purchase.

KiviCart reserves the right to refuse or cancel transactions where fraudulent, unauthorized, or suspicious activity is reasonably suspected.

Any applicable taxes, shipping charges, or other charges will be displayed at checkout where applicable.

  1. SHIPPING AND DELIVERY

Orders are shipped to locations supported by KiviCart and its delivery partners.

Any delivery timeframes displayed on our website are estimates and are not guaranteed.

KiviCart is not responsible for delays caused by shipping carriers, incorrect addresses, weather conditions, public holidays, natural events, technical issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete shipping address and contact information.

  1. RETURNS AND REFUNDS

KiviCart generally does not accept returns or provide refunds for change-of-mind purchases.

Customers should carefully review product descriptions, specifications, images, and other available information before placing an order.

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact KiviCart as soon as possible with your order details and appropriate supporting evidence, such as photographs or videos.

Any resolution in such circumstances will be handled in accordance with applicable law.

  1. ORDER CANCELLATION

You may contact KiviCart to request cancellation of an order as soon as possible after placing it.

Cancellation requests are not guaranteed once an order has been processed, packed, or shipped.

If an eligible cancellation is approved after payment has been made, the applicable amount will be refunded.

  1. INTELLECTUAL PROPERTY

All content available on the KiviCart website, including text, logos, trademarks, graphics, images, product descriptions, designs, videos, and other materials, is owned by KiviCart or used with appropriate authorization.

You may not copy, reproduce, distribute, modify, publish, transmit, or commercially exploit our content without prior written permission.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including payment providers, shipping companies, technology providers, and other service providers.

Third-party services may be governed by their own terms and policies.

KiviCart is not responsible for the independent policies, practices, content, or services of third parties, except where required by applicable law.

  1. SHOPIFY

KiviCart's online store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

However, purchases made through our store are transactions between you and KiviCart.

Shopify is not responsible for the products sold by KiviCart or for disputes arising directly between KiviCart and its customers, except as required by applicable law.

  1. PRIVACY

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to operate our store, process orders, provide customer support, process payments, arrange delivery, and improve our services.

Information may also be processed by Shopify and other service providers that assist us in operating our business.

  1. FEEDBACK AND REVIEWS

If you voluntarily submit reviews, feedback, suggestions, photographs, or other content to KiviCart, you grant us permission to use that content for legitimate business purposes, including displaying, improving, and promoting our products and services.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, or infringes the rights of another person.

KiviCart reserves the right to remove content that violates these requirements or applicable law.

  1. ERRORS AND OMISSIONS

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

KiviCart reserves the right to correct such errors, update information, modify listings, or cancel affected orders where appropriate.

  1. PROHIBITED USES

You agree not to use our website:

a. For any unlawful or fraudulent purpose.

b. To violate any applicable law or regulation.

c. To infringe the intellectual property rights of KiviCart or another person.

d. To transmit viruses, malware, or other harmful code.

e. To attempt unauthorized access to our systems.

f. To collect or misuse another person's personal information.

g. To interfere with the operation or security of our website.

h. To impersonate another person or entity.

i. To use our website for any activity that may harm KiviCart, its customers, or its service providers.

  1. TERMINATION

KiviCart reserves the right to restrict or terminate access to our website where a user violates these Terms, engages in unlawful activity, or otherwise misuses our services.

Any provisions that by their nature should continue after termination shall remain effective.

  1. DISCLAIMER

We make reasonable efforts to keep our website and information accurate and available.

However, we do not guarantee that our website will always be uninterrupted, completely accurate, secure, or free from errors.

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, KiviCart shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

  1. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless KiviCart, its owners, employees, service providers, and partners from claims, losses, liabilities, or expenses arising from your unlawful use of the website or your violation of these Terms or applicable law.

  1. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be limited or removed to the extent necessary, and the remaining provisions shall continue to apply.

  1. ENTIRE AGREEMENT

These Terms, together with the policies and information published on our website, constitute the agreement governing your use of the KiviCart website and your purchases from KiviCart.

  1. CHANGES TO THESE TERMS

KiviCart reserves the right to update or modify these Terms at any time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

  1. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the KiviCart website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

  1. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

KiviCart

Email: customercare@kivicart.com

Last Updated: September 30, 2026